Interview Q&A
How long have you been in business?
40 Years
What is your primary product or service?
We sell hardware products to the Div 10 and Div 8 installing Trade
Div 8 is is the Window & Door portion of a construction project We sell Pamex Locks & Builders Hardware as well as door hinges
Div 10 is the Specialties area which includes ClosetMaid shelving and Moen bath hardware
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I began working for a rep agency in the early 1970s and started my own agency in the fall of 1972
How do you differentiate yourself from other businesses in your category and area?
We believe that Upstate New York is a unique territory in that it contains a large number of small to mid sized customers who need our help to find and bid jobs
How many locations do you have and do you have plans to expand?
NO
Provide detailed directions to your location
We do not have a walk in trade
What type of payments do you accept?
We are Manufacturers Representatives so payments are made direct to the people we represent
Which areas do you service?
Upstate New York
Who owns your company or runs daily operations?
Jim Fay
What are your hours of operation?
Very Long
What is the best compliment anyone can give you?
I have had a number of my customers reccomend me for lines
What is your favorite quote or Bible verse?
Over my desk is the Thoreau quote "If a man does not keep pace with his companions,perhaps it is because he hears a different drummer. Let him step to the music he hears, however measured or far away"